Need An Answer?
Our Frequently Asked Questions May Help.
*The Inflatable Village is not included in Regular Registration packages. Access to the Inflatable Village can be purchased through our VIP Registration or at the event.
Prices are the same for ages 4+. Children 3 and under may participate in the race free of charge after having a parent or guardian sign the participant waiver. Participant waivers are available on your race location's web page and must be turned in to event staff before the kids can participate in The Great Inflatable Race. You do NOT need to register your 3 year old to take them through the course with you. However, if you would like a t-shirt, medal, etc. for your 3 year old, you will have to purchase a regular priced ticket for them and register them with your family, or buy them at the event.
If you are signing up a group to volunteer, do not use the comment box to tell us how many people are in your group. Each member's information must be entered separately to be assigned to a volunteer shift. If you have questions about volunteering or registering a group, email us at email@example.com.
If your code doesn't apply correctly, contact us before purchasing your ticket, and we will assist you with your registration.
Unfortunately, we are unable to process refunds. When you sign up you agree to our NO REFUND policy. The planning and logistics required for putting on the event make it impossible. Location and date are subject to change. We do our best to keep the original date and location; however, some venues may cancel our city permits, and regulations may make it necessary to change the original date and location. If you can't make it on Race Day, feel free to come to Packet Pickup to get your race packet and say hi! For a small fee, we can also ship you your race packet. Email us at firstname.lastname@example.org if you would like your packet shipped to you.
*Prices are subject to sales and applicable discounts. No refunds or reimbursements will be made after purchase in accordance to our No Refund Policy. Ticket prices do not include processing and convenience fees.
No worries! We've got you covered! Head to the link below and enter in the email address you signed up with!
We're so glad you asked!
Our Top Team is the team with the most registered participants in every city. The Top Team gets additional benefits leading up to race day and at the event, including: recognition on social media, announcements at the race, a Top Team tent to cool off under, and more!
The Top Team must have a minimum of 15 participants on the team, and only one Top Team will be chosen at every race.
You can pick up your packet for free on Packet Pickup Day, typically held the Friday before Race Day from 1-7 PM. The location will be announced in our Inflatable Info email approximately 1-2 weeks before the race. Also, you will receive a $5 merchandise credit to use on TGIR swag if you come to Packet Pickup!
If you hate waiting in lines and don't want to come to Packet Pickup, we have a special offer for you! You can have your race packet shipped right to your home for $8.88. This option is available upon registration and closes 3 weeks prior to the race so that we can ship your packets to you. Your packets will arrive approximately 1 week before Race Day.
Race Day Pickup:
If you cannot attend Packet Pickup and you do not want your packet shipped to you, you can still pick up your race packet on Race Day. We recommend arriving 30 minutes prior to your wave time to ensure that you collect your race packet in time to run the greatest obstacle run you'll ever do!
The Packet Pickup Permission Slip can be found at the end of our Inflatable Info. Inflatable Info emails are sent 1-2 weeks prior to the race. You can also find the Packet Pickup Permission Slip on your race page.
VIP Registration race packets include everything in a Regular Registration packet PLUS a sweatband, a fanny pack and access into the Inflatable Village!
What's the Inflatable Village you ask? It's additional inflatable fun, separate from the race course. Play in our bouncy house and attempt your skill on our famous Big Baller inflatable! There are these and so much more fun activities for you to try!
You may also run barefoot if you are more comfortable running without shoes.
Be sure to check out our Inflatable Village for more bouncy fun after the race. Inflatable Village passes are not included in Regular Registration. You can gain access to the Inflatable Village by purchasing VIP Registration or by purchasing Inflatable Village passes at the race.
You can also purchase passes to our Inflatable Village, even if you didn't run the race. Passes will be available at the Registration Tent.
Often times, the photographers at our events come from local schools, newspapers, etc. In those cases, we regret that we typically do not have access to those photos.
Didn't find an answer to your question? Contact us by filling out the form below!
Please allow 1-2 business days for a response to your customer service request. Customer Service Hours: 9 AM - 5 PM MST
Are you looking to raise funds for your school or club? Maybe you are interested in advertising for your business. Or perhaps you are a nonprofit organization seeking donations. Whatever you are looking for, we have the answers! Click one of the buttons below to email us your questions!